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NVQ Customer Service

This is a competence based qualification for individuals who work in a customer service environment and who wish to deliver continuous improvement to achieve customer satisfaction.

The course will allow individuals to develop knowledge & understanding and demonstrate competance in a range of areas including:

  • Develop customer relationships
  • Resolve customer service problems
  • Deliver reliable customer service

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SESSIONS

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Time
From
Length 85 hours
Price £184*
* If you are in receipt of certain benefits, your course may be free.
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